Why is my Altafiber service not working?
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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
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What isn't working?
Please let us know what issue you are experiencing with Altafiber:
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In the last three months, how would you rate Altafiber?
2.78 out of 5 1,395 ratings
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Problems in the last 24 hours
The graph below depicts the number of Altafiber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Altafiber compensate me for the outage?
The recent Altafiber outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Altafiber if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Altafiber has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Altafiber users through our website.
Internet (61%)
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Wi-fi (14%)
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Total Blackout (8%)
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TV (8%)
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E-mail (5%)
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Phone (4%)
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Live Outage Map
The most recent Altafiber outage reports came from the following cities:Detroit, Westchester, New York City, Dayton, Hamilton, St. Louis, Cincinnati, Louisville, Lexington, Bridgeport, Sunman, Bethel, The Bronx, Union and Brooklyn.
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| City | Problem Type | Report Time |
|---|---|---|
 Detroit | ||
| Westchester | Internet | |
| New York City | Internet | |
| Dayton | Internet | |
| Westchester | Internet | |
| Westchester | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
- Proud Resister (@KarenHellriegel) reported
@altafiber Sucks
- Nuts (@Nuts4xu) reported
@altafiber Too late now Rachelle, the game is over. You can stuff your apologies in a sack ma’am. You were pumping out Wi-Fi at 22 gigs per second on Sunday, 3 days later your system **** the bed.
- MJ (@Mjaez1978) reported
@altafiber an plan on this actually working today? I would like an actual ETA not that the engineers are working on it. It worked last night about 11pm and now this morning it is awful again.
- Jennifer (@cincyjen) reported
@altafiber This has been an issue for 3 days now, just had a station go out now. It’s ridiculous at this point
- Proud Resister (@KarenHellriegel) reported
@altafiber Direct TV will be here this week. Your service is beyond ridiculous. Terrible.
- Christopher O'Donnel (@TheCrodonn) reported
@GetSpectrum go **** yourselves with your sporadic internet service. Can not wait til @altafiber comes down our street next month.
- Proud Resister (@KarenHellriegel) reported
@altafiber you have the WORST service of any provider in the area. YOUR SERVICE SUCKS!!!!!
- Billie Herzner Donlin (@BillieHerzner) reported
@wolfee2075 @altafiber Told me trouble with satellite signal
- Ray (@glensfork) reported
@altafiber Sounds like a cover up…tell us what really happened, who was the tech/engineer that took your service to its knees. Pathetic!
- Jesse H. (@HaiZu513) reported
@thebengalorian My only issue with @altafiber is I have to call every month since I got it (3 months now) to get my bill fixed. I was told 70 a month. Each bill has been 90 or more and I've even seen all the billboards for 750 (which I have) for only 45 around. But I've had a lot less issues
- Billie Herzner Donlin (@BillieHerzner) reported
@Kimmy91799891 @altafiber @MarkWil89968967 You missed Tucker. I had problems too. CNN was pixeling too. It is very strange.
- Jon Reams (@mr500sheets) reported
Hey @altafiber Why are your customer service reps hanging up and refusing to connect me to a supervisor?
- Gerald Steven Ervin (@servin1953) reported
@altafiber Terrible just about ready to cancel.
- Chris (@chrismccann924) reported
@altafiber I never thought it would be down a full day. I know you aren’t going to provide an eta for the fix, but can I ask for one anyway? The rates for cable are outrageous for it not to work for this long. What am I paying for?
- deliciousbooty🍑 (@deliciousbootyy) reported
@xostacyftw @GetSpectrum @Ask_Spectrum That's one reason of a million that I'm glad not to live out in the boonies anymore. **** spectrum. Altafiber (Cincinnati bell) is where it's at
- Billie Herzner Donlin (@BillieHerzner) reported
@Kimmy91799891 @altafiber @Ckyle449 Satellite signal
- timmywabs (@timmywabb) reported
@girlandatweet @MarkWil89968967 @altafiber They should actually put the billing people in charge of fixing their service. The billing people don’t miss a chance to up your rates
- Proud Resister (@KarenHellriegel) reported
@altafiber raise my bills my never credit me for all the bullsh*t and missed shows. You so suck.
- Moonlight Graham (@Bulldogslim) reported
@altafiber really. Throttle down folks watching the @Bengals @CincyProblems
- Fr. Niko Tzetzis (@tzetzis) reported
@JonathanMcClish @GetSpectrum @Bengals They were always the worst at our old place. We switched to Altafiber.
- MJ (@Mjaez1978) reported
@Kimmy91799891 @altafiber @Ckyle449 Fox is still not working! I had a picture and no sound. Now it keeps flashing from the picture.
- Proud Resister (@KarenHellriegel) reported
@altafiber SUCKS
- Kimmy (@Kimmy91799891) reported
@altafiber @Ckyle449 Well it’s now past 2 and I still don’t have anything working yet!!Please explain what the problem is?Sometimes I have a picture but no sound or it just freezes!!!
- Jimmy Divots (@JimmyDivots) reported
@altafiber we still can’t get some stations…WTF! We’re normally understanding, but this is the second day in a row…we’re tired of watching my iPad. Get it together!!!
- Im-Pan-Tastic (@MisDirected2014) reported
@altafiber I’ve had nothing but issues since you took over for Cincinnati bell. Now you want me to pay for a router your technician took with him. On the search for a new provider if this is how you treat your customers
- Chris Hayes (@cahayes20) reported
@altafiber My cable has been screen freezing fairly consistently...any way to look into my service/replace something if its bad?
- JenWendCincy (@jenwendcincy) reported
@altafiber Were not experiencing an “outage.” We’re experiencing the video flickering in-and-out every few seconds on certain channels. The only channel that it’s NOT doing it on is CNN. I don’t watch CNN. Funny.
- Man O Steele (@jsteele78) reported
@altafiber I shouldn’t have to give you my account number, everyone the I know who has your service, was effected. Probably should give everyone a credit.
- Pam (@pammaue) reported
@altafiber Fox New on 566 is not working
- MJ (@Mjaez1978) reported
@altafiber @Kathy_P Stop apologizing and tell the engineers to fix Fox. This is has been going on for well over 24 hours. Fix the damn problem!
